Frequently Asked Questions
We've gathered answers to the most common questions we hear from our customers. If you don't see what you're looking for, feel free to reach out to us at sale@acsweetjewelry.com. We're happy to help!
Orders & Account
How do I place an order?
Simply browse our collection, add your favorite pieces to the cart, and proceed to checkout. You'll need to provide your shipping and payment information. You can check out as a guest or create an account for faster future orders.
Do I need an account to buy?
No, you can check out as a guest. However, creating an account allows you to track orders, view purchase history, and save your shipping information for faster checkout next time.
Can I cancel or change my order after placing it?
You may cancel or modify your order within 2 hours of placing it, before it enters processing. Please contact us immediately at sale@acsweetjewelry.com. After the 2-hour window, your order may already be in our fulfillment queue and cannot be changed.
How do I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can also log into your account (if you created one) and view your order status in the dashboard.
Shipping & Delivery
Where do you ship?
We currently ship to all 50 United States, including P.O. boxes and APO/FPO addresses. International shipping is coming soon — stay tuned!
How much does shipping cost?
Standard shipping is free on all orders over $15. For orders under $15, standard shipping is $4.99.
How long does it take to process and ship my order?
Processing takes 1–3 business days. We are actively working to optimize this speed and get your jewelry to you even faster. Delivery times after processing: standard shipping takes 5–7 business days.
Do you ship to P.O. boxes or APO/FPO addresses?
Yes, we ship to P.O. boxes and APO/FPO addresses using USPS. Please note that delivery times may be longer for APO/FPO addresses.
Will I have to pay customs or import fees?
For shipments within the United States, no customs fees apply. For future international shipping, any customs or import duties will be the responsibility of the customer.
Returns & Exchanges
What is your return policy?
You may return unworn, undamaged items with original packaging within 30 days of delivery for a full refund (excluding shipping charges). Body jewelry (nose rings, earrings, eyebrow rings, etc.) is eligible for return only if the packaging remains unopened and sealed due to hygiene reasons.
Are there any items that cannot be returned?
Yes. Final sale items — including all $5 Super Plan pieces — are not eligible for return unless they arrive damaged or defective. Body jewelry with broken seals also cannot be returned.
How do I start a return?
Contact us at sale@acsweetjewelry.com with your order number and reason for return. We'll provide you with a return authorization and shipping instructions. Return shipping fees are the customer's responsibility unless the item arrived damaged or we made an error.
How long does it take to get a refund?
Once we receive and inspect your return, we will process your refund within 5–7 business days. Depending on your bank or credit card issuer, it may take additional time for the credit to appear on your statement.
Can I exchange an item for a different size or style?
The fastest way is to return the original item and place a new order for the item you want. This ensures your new piece ships right away. Contact us for return instructions.
Products & Materials
What kind of jewelry do you sell?
We offer a wide range of fine jewelry, including earrings, ear studs, necklaces, rings, bracelets, anklets, toe rings, and body jewelry such as nose rings, nose studs, eyebrow rings, eyebrow studs, and lip rings.
What materials are used in your jewelry?
Our jewelry is crafted from high-quality materials including sterling silver, stainless steel, 14k gold plating, and cubic zirconia. Each product page lists the specific materials used. We are committed to offering durable, skin-friendly pieces at affordable prices.
Is your jewelry hypoallergenic?
Most of our pieces are nickel-free and lead-free. For customers with sensitive skin, we recommend checking the material details on each product page. Sterling silver and stainless steel options are generally well-tolerated.
How do I care for my jewelry?
To keep your pieces looking their best: avoid contact with water, perfume, lotions, and chemicals. Remove jewelry before swimming, showering, or exercising. Store in a cool, dry place — our velvet pouches are perfect for this. Clean gently with a soft cloth.
What is the $5 Super Plan?
The $5 Super Plan is our way of giving back. Instead of spending big on advertising, we put that money into offering select jewelry pieces for just $5. These items are limited in quantity and are final sale (non-returnable unless defective). It's our way of making fine jewelry accessible to everyone.
Payment & Pricing
What payment methods do you accept?
We accept Visa, MasterCard, American Express, Discover, and PayPal. All payments are processed securely through PCI-compliant gateways. We do not store full credit card information on our servers.
Is my payment information secure?
Yes. We use SSL encryption and partner with trusted payment processors (Stripe and PayPal) to ensure your payment details are protected. Our website is fully PCI compliant.
Do you charge sales tax?
Sales tax is applied automatically based on the shipping address in accordance with state laws. The exact tax amount will be displayed at checkout.
Can I use multiple discount codes?
Only one discount code or promotion can be applied per order. $5 Super Plan items and other sale items may not be eligible for additional discounts.
Account & Privacy
How do I create an account?
Click the "Account" icon at the top of our website and select "Register." You'll need to provide your name, email address, and create a password. You can also create an account during checkout.
How do I reset my password?
On the login page, click "Forgot Password" and enter your email address. We'll send you a link to reset your password. If you don't see the email, please check your spam folder.
How do I delete my account?
Please contact us at sale@acsweetjewelry.com with "Delete My Account" in the subject line. We will process your request within 7 business days.
How do you use my personal information?
We only use your information to process orders, provide customer support, and improve our services. We never sell or rent your personal data to third parties. Please review our full Privacy Policy for details.
Still have questions?
We're here for you! Reach out to our customer support team at sale@acsweetjewelry.com. We typically respond within 24 hours, Monday through Friday.
Last Updated: June 12, 2026