Shipping & Returns
Shipping & Returns Policy
At ACSweet, we want you to love every piece you choose. If something isn't quite right, we're here to help. Below is everything you need to know about shipping, returns, and exchanges.
Shipping Information
Where we ship: We currently ship to all 50 United States, including P.O. boxes and APO/FPO addresses. International shipping is coming soon.
Processing time: Orders are processed within 1–3 business days. We are actively working to optimize this speed and get your jewelry to you even faster. You will receive a confirmation email with tracking information once your order ships.
Shipping options & delivery times:
- Standard Shipping (5–7 business days): Free on orders over $19, otherwise $4.99
Order tracking: Once shipped, you'll receive a tracking number via email. You can also track your order from your account dashboard.
Shipping carriers: We partner with USPS, FedEx, and UPS to ensure reliable delivery. Delivery times are estimates and may vary due to carrier delays or weather conditions.
Returns & Exchanges
30-day return policy: We want you to be completely happy with your purchase. If for any reason you're not, you may return unworn, undamaged items within 30 days of delivery for a full refund (excluding shipping charges).
Conditions for returns:
- Items must be unworn, unaltered, and free of any damage or signs of wear
- Original packaging and tags must be included
- Body jewelry (nose rings, earrings, eyebrow rings, etc.) is eligible for return only if the packaging remains unopened and sealed due to hygiene reasons
- Final sale items (including $5 Super Plan pieces) are not eligible for return unless defective
How to initiate a return:
1. Contact us at sale@acsweetjewelry.com with your order number and reason for return
2. We will provide you with a return authorization and shipping instructions
3. Pack the item securely (original packaging preferred) and ship it back using a trackable method
4. Once we receive and inspect the return, we will process your refund within 5–7 business days
Return shipping cost: Return shipping fees are the responsibility of the customer, unless the item arrived damaged or we made an error with your order.
Exchanges: If you need a different size or style, the fastest way is to return the original item and place a new order for the item you want. This ensures your new piece ships right away.
Damaged or Incorrect Items
We carefully inspect every piece before shipping, but mistakes happen. If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at sale@acsweetjewelry.com. Include your order number and clear photos of the issue. We will arrange a replacement or full refund at no cost to you, including return shipping.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5–7 business days. Depending on your bank or credit card issuer, it may take additional time for the credit to appear on your statement.
Late or missing refunds: If you haven't received a refund after 10 business days, first check with your bank or credit card company. If the issue persists, please contact us at sale@acsweetjewelry.com.
Cancellations
You may cancel an order within 2 hours of placing it, before it enters processing. After that, the order may already be in our fulfillment queue and cannot be canceled. Please contact us immediately at sale@acsweetjewelry.com if you need to cancel.
Contact Us
If you have any questions about shipping, returns, or exchanges, please reach out to our customer support team:
- Email: sale@acsweetjewelry.com
- Response time: Within 24 hours, Monday–Friday
Note: Our warehouse and customer service team operate from our headquarters in Chongqing, China. All orders are shipped from and processed through our US logistics partners to ensure fast and reliable delivery to American customers. We are continuously working to reduce processing times and improve your shopping experience.