Privacy Policy
Who we are
Our website address is: https://www.acsweetjewelry.com. ACSweet Jewelry is a registered trademark in the United States. The brand is owned and operated by our parent company headquartered in Chongqing, China. Our registered office is located at No. 5 Baohuan Road, Liangjiang New Area, Chongqing, China. We are a Chinese company offering jewelry products to customers in the United States and globally.
Information we collect and why
Orders & Account Information
When you place an order or register on our site, we collect your name, billing and shipping address, email address, phone number, and payment details. This information is used solely to process and fulfill your order, communicate shipping updates, handle returns or exchanges, and prevent fraud. Payment data is processed through PCI-compliant payment gateways; we do not store full credit card numbers on our servers.
Comments
When visitors leave comments on the site, we collect the data shown in the comments form, along with the visitor's IP address and browser user agent string to help with spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Contact Forms
When you submit a contact form inquiry, we collect your name, email address, and any message you provide. We use this information solely to respond to your customer service requests, such as questions about jewelry care, order status, or product availability. We do not share contact form submissions with third parties for marketing purposes.
Cookies
If you leave a comment on our site, you may opt-in to saving your name, email address, and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year. If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for one year. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, the login cookies will be removed. If you edit or publish an article or product review, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the item you just edited; it expires after one day.
Embedded Content from Other Websites
Product pages and articles on this site may include embedded content (e.g., videos, images, articles, social media feeds). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction if you have an account and are logged in to that website. For example, embedded YouTube videos or Instagram posts may set their own cookies. We encourage you to review the privacy policies of those third-party platforms.
Analytics
We use standard website analytics (such as Google Analytics or similar services) to understand how visitors interact with our site — for example, which product pages are most popular and how customers find our jewelry collections. Analytics data is anonymized and does not directly identify you as an individual. You may opt-out of analytics tracking by using browser add-ons or adjusting your cookie preferences.
Who we share your data with
We share your personal data only with trusted third parties that assist us in operating our website, processing payments, fulfilling orders, and providing customer service. These include shipping carriers (e.g., USPS, FedEx, UPS), payment processors (e.g., Stripe, PayPal), and our e-commerce platform provider. We require all service providers to maintain strict confidentiality and use your data only for the services they perform on our behalf. We never sell, rent, or trade your personal information to other companies for their own marketing purposes. Visitor comments may also be checked through an automated spam detection service.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This allows us to recognize and approve any follow-up comments automatically instead of holding them in a moderation queue. For customers who register on our website, we store the personal information they provide in their user profile indefinitely for order history and customer support purposes. All registered users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information. Order transaction data is retained for legal, tax, and warranty purposes for a period of at least seven years in compliance with applicable laws. After that time, personal data is anonymized or securely deleted.
What rights you have over your data
If you have an account on this site, or have left comments or placed orders, you may request an exported file of the personal data we hold about you, including any data you have provided to us. You may also request that we erase any personal data we hold about you, subject to certain exceptions: we may need to retain data for legal compliance, fraud prevention, outstanding order fulfillment, warranty obligations, or security purposes. To exercise any of these rights, please contact our privacy team using the information in the "Contact Information" section below. We will respond to your request within 30 days in accordance with applicable privacy laws.
Where we send your data
Visitor comments may be checked through an automated spam detection service. Additionally, order and contact form data are processed and stored on servers located in the United States. These data may be transmitted to our secure order management system, payment processors, and shipping partners, all of which are based in the United States or other jurisdictions with adequate privacy protections. We take reasonable steps to ensure that your data is treated securely and in accordance with this privacy policy, regardless of where it is transferred.
International Data Transfers
Your information, including personal data, is collected by our company headquartered in Chongqing, China, and is transferred to and stored on our servers in the United States. By using our website and placing an order, you consent to the transfer of your data to the United States and its processing there. We ensure appropriate safeguards are in place to protect your data during such transfer.
Children's Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal data, please contact us immediately and we will take steps to delete such information.
Changes to this Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices, legal requirements, or operational needs. The "Last Updated" date at the top of this page will indicate when the policy was most recently revised. We encourage you to review this page periodically. For material changes, we will provide a more prominent notice (such as an email notification or website banner).
Contact Information
If you have any privacy-related questions, wish to access or delete your data, or raise a concern, please contact our Privacy Officer at:
- Email: sale@acsweetjewelry.com
- Postal Address (Headquarters): ACSweet Jewelry (Attn: Privacy), No. 5 Baohuan Road, Liangjiang New Area, Chongqing, China
For customers in the European Economic Area or UK, we comply with GDPR standards where applicable; you also have the right to lodge a complaint with your local supervisory authority.